Posts tagged Ideal customer
Learn Your Customer's Language

So much of your brand strategy hinges on understanding your audience! In fact, branding is all about connecting with your audience, and building a strong emotional association in their minds.

When you speak the the language of your audience, they connect with you in a powerful way. Not only does it show your expertise. It also shows that you care, you listen, and you understand. It shows that you get it. You have invested time and energy, and even your career, into understanding and solving the problems they face.

So how do you learn the language of your audience? Let's break it down into a few easy steps!

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Attract your DREAM Clients to Your Biz!

Just about every part of your brand strategy comes down to knowing your ideal customer and the experience you want to give them.

You may be thinking, “Why focus on just one customer? Everyone can benefit from my product or service.” I hear you, and I understand your hesitation! But when you’re super clear about who your ideal customer is, here is the good stuff that happens.

  • You create “This is for me” moments. The best brands are for someone, and that someone recognizes it as being for them – like an exclusive club where they belong. And if you want raving fans who LOVE and identify with what you’re doing, and what you stand for, you want to build a brand that not everyone loves – some people will say you’re just not for them. And that’s okay. Uglydolls may be not for you, but they are for someone, and that's why they've earned $100 million+ in revenue.

  • You spark curiosity. When I happen across a business that appeals to my aesthetic, personality, and current situation, I immediately want to see and hear more – give me more eye candy! It’s a dopamine rush. That's one thing we all have in common – we all really, really like dopamine. I want to know what the business owner has to say to me, because they clearly understand me and know what I’m going through.(If you want to kill curiosity, make your content as generic as possible. Womp-womp.)

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13 Little Ways to Grow Brand Love Today

I have a confession to make.

My husband Chris is way better at showing appreciation than I am. He does little things frequently and quietly behind the scenes, on a regular basis, to let me know he cares. When I have a crummy day, he comes home with takeout from my favorite Chinese food place. When I show interest in something in July, six months later it’s Christmas morning, and I’m unwrapping it in our living room.

What a guy, right? I think I’ll keep him.

How do I show affection and appreciation? Well...usually I wait for him to tell me about some problem he’s facing, and then I stampede in to tell him everything he needs to do to fix it. I fixate on big challenges – things I honestly don’t have much control over – and forget about the little things I can do today to make his life happier.

I blame it on my years as a project manager (I’ve been brainwashed to think I can solve every problem)! But I’m trying to retrain myself to take a more measured approach, and instead look for little opportunities to help and show I care.

In many ways, building a business is the same story!

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Does Your Brand Pass the "Coffee Date" Test?

"Your brand and your ideal customer meet for coffee.
What happens? What do they talk about?"

Take two minutes and try to come up with a short list of 3-4 things your brand and your ideal customer would have to talk about over macchiatos and hazelnut lattes. 

How did you do? If the conversation covers a variety of interesting topics and issues, you're on the right track!

But if all your answers revolve around your service or product, you may be missing an opportunity.

Don't worry! We're going to fix it.

Imagine this: You meet up with a friend, and she opens the conversation by trying to sell you something. You try to change the subject, but the conversation keeps coming back to what she can do for you. Erm.

If you're like me, you might gulp down your coffee and start planning your escape.

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